Frequently Asked Questions (FAQ)
Welcome to the FAQ of Truf & Peans! Here you will find answers to the most frequently asked questions about our products, shipping and payments. Is your question not listed? Feel free to contact us!
📦 Orders & Shipping
How long does it take for my order to be shipped?
We ship orders within 1-3 days after receipt of payment. You will receive a track & trace as soon as your package is on its way.
What are the shipping costs?
🇧🇪 Belgium (Bpost)
- Home delivery: €6.85
- Pick-up point & machine: €6.15
- Free shipping from €75
🇳🇱 Netherlands (Mondial Relay)
- Home delivery: €12
- Pick up point: €6.5
- Free shipping from €100
Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a track & trace link.
💰 Payment & VAT
What payment methods do you accept?
You can pay safely with:
- Bancontact
- iDEAL
- Credit card (Visa, Mastercard)
- Shop
- Apple Pay / Google Pay
Do I have to pay VAT on my order?
No, Truf & Peans is a small business that falls under the VAT exemption scheme . This means that we do not charge VAT on our products. Your invoice will therefore not show a VAT line. (Article 56, §2 W.Btw)
🔄 Returns & Exchanges
Can I return my order?
Yes, you can return products within 14 days of receipt , as long as they are unused and in their original packaging . Send us an email at trufenpeans@gmail.com to register a return.
Do I have to pay the return costs?
Yes, return costs are at your own expense, unless it concerns a defective product.
🚫 Non-returnable products:
✔ Snacks & food – For hygienic reasons, edible products cannot be returned.
✔ Care products – Shampoo, sprays and other care products cannot be returned.
✔ Used or damaged products – We cannot accept returns for items that are not in their original condition.
Are you unsure whether your product can be returned? Contact us at trufenpeans@gmail.com and we will be happy to help you!
🐶 Products & Materials
Are the products safe for my dog?
Yes! We carefully select high-quality products and natural materials. Do you have questions about a specific product? Feel free to send us a message!
Can I personalize a product?
Currently we only offer personalization for the dog boxes . When ordering a dog box you can indicate certain preferences, such as flavors or specific needs of your dog. Check the product page for the available options.
Any questions? Email us at trufenpeans@gmail.com or DM us on Instagram (@trufandpeans) ! 🐾